Last updated: January 2025
Centri Terra Home respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
When you place an order, create an account, or contact us, we may collect the following personal information:
When you visit our website, we automatically collect certain technical and usage information:
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your cart contents, preferences, and browsing behavior. We use the following types of cookies:
You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality, including the ability to add items to your cart or complete checkout.
We use the information we collect for the following purposes:
Your personal information is used to process your orders, arrange shipping, and provide customer support. When you contact us with a question about an order or product, we use the information you provide to respond to your inquiry and resolve any issues.
We use your information to detect and prevent fraudulent transactions, protect against unauthorized access, and maintain the security of our website. This includes verifying payment details and monitoring for suspicious activity.
If you subscribe to our newsletter or opt in to marketing communications, we will send you emails about new products, promotions, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@centriterra.com.
We use analytics tools to understand how visitors interact with our website. These tools collect anonymous usage data such as page views, session duration, and traffic sources. This information helps us improve website performance and the shopping experience. The data collected by analytics services is aggregated and does not identify individual users.
We do not store your full credit or debit card information. Payment details are processed securely through our payment system, which encrypts your data using 256-bit SSL security. We work with third-party service providers to operate our website and fulfill orders, including:
These providers have access to only the information necessary to perform their services and are obligated to protect your data.
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, and complying with legal obligations. Order information is typically retained for the duration required by applicable tax and business record-keeping laws.
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses 256-bit SSL encryption for payment processing. Access to personal information is restricted to authorized personnel who need it to perform their duties.
You have the following rights regarding your personal information:
To access, correct, or delete your personal information, or to opt out of marketing communications, please contact us at info@centriterra.com. We will respond to your request within a reasonable timeframe, typically within 30 days.
You can opt out of receiving marketing emails from us at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@centriterra.com. You will continue to receive transactional emails (such as order confirmations and shipping notifications) even if you opt out of marketing communications.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Centri Terra Home ships to the United States only. However, some of our service providers may process data in countries outside the United States. By using our website, you acknowledge that your information may be processed in locations with different data protection laws than those in your jurisdiction.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
For questions about this Privacy Policy or to exercise your privacy rights, please contact us: