Last updated: January 2025
We want you to love every chair you purchase from Centri Terra Home. If something is not right, we are here to help. This policy explains our return and refund process.
We accept returns within 30 days of delivery. To be eligible for a return, your item must meet the following conditions:
You may request a return within 30 days of the date your order is delivered. Returns requested after the 30-day window will not be accepted.
Returned items must be in their original condition with no signs of use, damage, or wear. Chairs that have been assembled, installed, modified, or personalized are not eligible for return. If the item arrives back to us in a condition that does not meet these requirements, we reserve the right to reduce or deny the refund.
All returns must include the original packaging. Chairs are carefully packaged to protect them during transit, and returning an item without its original box and protective materials may result in damage during return shipping. Please retain all packaging until you are certain you will keep the item.
To start a return, contact us at info@centriterra.com with your order number and the reason for the return. We will respond with return instructions and provide a return shipping label.
Yes. All returns require prior authorization from Centri Terra Home. Please do not send items back without contacting us first. We will provide you with a return authorization and a return shipping label after reviewing your request.
Centri Terra Home provides a return shipping label for authorized returns. If the return is due to a damaged, defective, or incorrect item, we will cover the full cost of return shipping. If the return is for any other reason (such as a change of preference), the return shipping cost will be deducted from your refund.
We do not charge restocking fees on returns that meet our eligibility requirements. However, if an item is returned in a condition that does not meet our requirements (e.g., used, damaged, or missing packaging), we reserve the right to reduce the refund amount accordingly.
The following items are not eligible for return:
If your item arrives damaged, defective, or is not the item you ordered, please contact us within 48 hours of delivery at info@centriterra.com. Please include:
We will arrange a replacement or a full refund, including return shipping, at no cost to you. Please retain all original packaging until the issue is resolved.
For all damage claims, clear photos of the product and the packaging are required. Please photograph the item from multiple angles, including close-ups of the damaged area and the shipping box. This helps us process your claim quickly and work with the carrier if needed.
If you would like to exchange an item for a different product, size, or color, please contact us at info@centriterra.com. We will guide you through the return process for the original item and help you place a new order for the replacement. Exchanges are subject to product availability.
Once we receive your returned item, we will inspect it to verify that it meets our return eligibility requirements. This inspection typically takes 1-2 business days from the date we receive the return.
After the inspection is complete, we will notify you by email whether your refund has been approved or denied. If approved, the refund will be processed to your original payment method.
Refunds are issued to the original payment method used at checkout (credit or debit card). We cannot refund to a different payment method or account.
Refunds are processed within 3-5 business days after we receive and inspect the returned item. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.
Since we offer free shipping on all orders, there are no original shipping charges to deduct from your refund. If a return shipping fee applies (for non-damage returns), it will be deducted from the refund amount.
You may cancel your order before it has been shipped. To cancel, contact us as soon as possible at info@centriterra.com or +1 (765) 610-2550. If the order has already been dispatched, we are unable to cancel it, and you will need to follow the return process after delivery.
For questions about returns, refunds, or exchanges, please contact us: