Last updated: January 2025
Centri Terra Home currently ships to addresses within the United States only. We do not ship internationally at this time. We are working on expanding to additional regions and will update this policy when new destinations become available.
We offer free standard shipping on all orders within the United States. No minimum purchase is required. The price you see at checkout is the price you pay — there are no additional shipping fees or handling charges.
Orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with your order details, followed by a shipping confirmation email with tracking information once your order has been dispatched.
Standard delivery takes 3-7 business days after processing. Larger or oversized items may require additional handling time. Delivery times are estimates and are not guaranteed, as they depend on the carrier and your location within the United States.
Business days are Monday through Friday, excluding federal holidays observed in the United States. Orders placed on Saturday, Sunday, or holidays will be processed on the next business day.
All orders are shipped using standard ground shipping. We select the carrier based on your delivery location and the size of the items in your order to ensure safe and timely delivery.
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment online. If you do not receive a tracking email within 3 business days of placing your order, please contact us at info@centriterra.com.
If you need to change your shipping address after placing an order, please contact us immediately at info@centriterra.com or +1 (765) 610-2550. We can update the address only if the order has not yet been shipped. Once an order has been dispatched, we are unable to redirect it to a different address.
If your order has not arrived within the estimated delivery window, please first check your tracking number for updates. If the tracking information is unavailable or the shipment appears to be stalled, contact us at info@centriterra.com and we will investigate the delay with the carrier on your behalf.
If your tracking shows the package was delivered but you have not received it, or if tracking has not updated for an extended period, please contact us within 7 days of the expected delivery date. We will work with the carrier to locate the shipment and arrange a replacement or refund if the package cannot be found.
Please inspect your order upon delivery. If your item arrives damaged, contact us within 48 hours at info@centriterra.com with your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible. Please retain all original packaging until the issue is resolved.
We recommend inspecting your chair immediately upon delivery. Check for any visible damage to the box or the product before signing for or accepting the delivery. If you notice any damage, note it on the delivery receipt and contact us right away.
Many of our chairs are larger or heavier than typical parcel shipments. Oversized items such as rattan hanging chairs, chaise lounges, and papasan chairs may require additional processing and delivery time. These items are packaged carefully to protect them during transit. If an item requires special handling or freight delivery due to its size, we will note this on the product page and in your order confirmation.
We do not currently ship outside the United States. International shipping is not available at this time.
We do not ship to PO boxes, APO/FPO/DPO military addresses, or U.S. territories outside the contiguous United States at this time. If you are unsure whether we can ship to your address, please contact us before placing your order.
All orders are tax free. The price you see is the price you pay — no sales tax is added at checkout.
For questions about shipping, order status, or delivery, please contact us: